These Terms and Conditions (T&C) govern the professional relationship between BestLeadCourse and clients who use our leadership training services, executive development consulting, and director training support. By engaging our services or requesting information through our website, the client accepts these T&C as binding. Any deviating agreements must be made in writing and explicitly confirmed by both parties.
Service requests can be made through our online contact form, email, phone, or in writing. A legally binding service agreement is established only through our written confirmation or the actual commencement of leadership training services. For specialized training programs, the service relationship begins with the client's written acceptance of our detailed proposal. We reserve the right to decline requests without explanation or terminate scheduled consultations if the client's requirements make service delivery impossible. In such cases, any payments made will be refunded proportionally.
The exact scope of our leadership training services and executive development consulting is specified in the respective service description or individual service confirmation. Our service spectrum includes:
All prices are listed in Singapore Dollars (SGD) and include statutory GST. Payment for services follows this schedule, unless otherwise agreed:
Cancellations and appointment changes must be communicated in writing or via email. The following cancellation policies apply:
One free appointment rescheduling is permitted if requested at least 24 hours in advance. For ongoing leadership coaching contracts, a 30-day notice period applies for termination at quarter-end.
At BestLeadCourse, we strive for the highest client satisfaction and maintain a comprehensive refund policy for our leadership training services:
All refund requests must be submitted in writing with detailed reasoning. We process valid refund requests within 10 business days. Please note that certain third-party costs or specialized leadership assessments may not be refundable. Refunds are processed to the original payment method used.
We perform our services with the utmost care and according to professional leadership development standards. Our services are based on the information and professional objectives provided by the client. We assume no liability for damages or disadvantages resulting from incomplete, incorrect, or delayed client information. We recommend thorough discussion of leadership goals before service commencement. Our liability is limited to intentional misconduct and gross negligence, with maximum compensation capped at three times the amount paid for services in the last six months.
All leadership methodologies, training materials, and consulting frameworks developed by us are protected by copyright and remain our intellectual property. Clients receive a simple, non-transferable right to benefit from these services exclusively for their professional development needs. Distribution to third parties, reproduction, or commercial use without our express written permission is prohibited. Client-owned materials and professional information naturally remain the property of the client.
The protection of professional and personal data is our top priority. All data collected during service provision is used exclusively for contract fulfillment and leadership training services, processed in accordance with applicable data protection regulations. Detailed information on data processing can be found in our Privacy Policy, which is an integral part of these T&C. By engaging our services, you agree to occasionally receive information about leadership updates and relevant executive development insights. You may opt out of this communication at any time.
Singapore law exclusively governs all contracts. The place of jurisdiction for all disputes is Singapore. Should individual provisions of these T&C be invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the original provision. No verbal side agreements exist. Changes to these T&C must be made in writing and will be communicated to you in a timely manner.